Club Penguin Help

Frequently Asked Questions

How do I...

* Become a member?
* Cancel my membership?
* Find my activation code?
* Change my password?
* Become a moderator?

1. Create a penguin.
To do this, select the "Create an Account" link at play.clubpenguin.com and follow the instructions. Be sure to activate the account before proceeding

2. Choose your membership package.
Once your penguin account is activated, visit our Membership page and select a membership package.

3. Confirm your membership.
Check your email to find your membership receipt confirming your purchase. The next time you login to play, your membership will be waiting for you.

Membership cancellations only apply to monthly memberships purchased using a credit card. These memberships automatically recur each month to ensure uninterrupted membership service.

You may cancel your membership at any time. You will still receive the full membership period that you have purchased.

Canceling a membership requires the penguin name and password. If you don't know your password, please visit Forgot Password to have it emailed to you.

To cancel the membership, please visit our Cancel Membership page.

To resend your activation code, follow these steps:

1. Click on the link below. If nothing happens when you click on the link (or if you use AOL), copy and paste the link into the address bar of your web browser. http://support.clubpenguin.com/lost-code.php

2. The link will take you to our Lost Activation page. Fill in the appropriate fields to resend your activation code.

Note: Be sure emails from support@clubpenguin.com are not blocked!

Some email providers may automatically put emails from us into your ''junk'' or ''bulk'' mail folder. Please check there if you do not see the email in your Inbox.

If you cannot find your activation code, try creating another penguin.

So you can't remember your password? No problem. You can create a new password. To do this, you need your penguin name and the email address used to activate your Club Penguin account.

There are a few reasons you may need to change your password. Here are a few:

* if you think someone knows your password
* you can't remember your password
* your current password isn't working

f you want to be a Club Penguin Moderator (aka CSR or “Community Service Representative”), you must be 18 years of age or older, and live in or near Kelowna, British Columbia, Canada.

As a safety precaution, each moderator has to be at least 18 because they are dealing directly with children and have to pass a criminal record check. Our moderators work together as a team in the Club Penguin office. This is a part of our safety measures – we need to know who is moderating to keep Club Penguin safe.